Nest Commons customer support handles questions about every order on Nest Commons, whether the item is sold by Nest Commons or by an independent seller. For seller items you do not need to contact the seller first — we will coordinate with them for you.
Marketplace operator
Nosh2Go LLC
1500 N Grant St, Ste N, Denver, CO 80203, United States
Email: [email protected]
Phone: +1 (302) 556-2545
What to include
- Your order number and the email used at checkout.
- The product and the seller name shown as “Sold by” on the product page.
- Photos if the item arrived damaged, defective or not as described.
Support hours
Monday–Friday, 8:00 AM–5:00 PM Pacific Time. Messages sent outside these hours are answered on the next business day.
Response times
We reply to every message within 1 business day. When an issue involves a seller, the seller must respond to us within 48 hours; if they do not, Nest Commons resolves the case directly under the Buyer Protection Guarantee.
Other requests
- Report a listing that breaks our rules: use the “Report this item” button on any product page.
- Intellectual-property or counterfeit notices: see IP / Counterfeit Report.
- Want to sell on Nest Commons? See Sell on Nest Commons.
Questions from sellers
Registered sellers can contact the marketplace team at [email protected] about verification, listings, payment accounts, fees or invoices. Please include your store name and the email of your seller account so we can find your account quickly. We never ask for your password.
Beware of impersonation
Nest Commons staff will only contact you from [email protected]. We never ask shoppers to pay outside our checkout or to send gift cards. If you receive a suspicious message using our name, forward it to us.