This policy applies to every order on Nest Commons, whether the item is sold by Nest Commons or by an independent seller. Sellers may offer more generous terms, but never less than the minimum below.
Return window
You may return most items within 30 days of delivery. Items must be unused and in their original condition and packaging.
How to start a return
- Email [email protected] (or use your order page) with your order number, the item and the reason for the return. Please do not send items back before you receive return instructions.
- Within 1 business day we send you a return authorization (RMA) number and the return address by email. Parcels sent without an RMA number cannot be matched to your order.
- Ship the item back with tracking and send us the tracking number.
Where returns go
- Items sold by Nest Commons: returned to the returns address of the supplier or returns partner given in your RMA email. The address depends on where the item shipped from (China or the United States). We never ask you to ship a return without an RMA.
- Items sold by an independent seller: returned to that seller, at the return address the seller provides through Nest Commons with your RMA.
Who pays return shipping
- Damaged, defective, wrong or not as described: free for you. Send photos to [email protected] within 30 days of delivery; we (or the seller) provide a prepaid return label or refund you without requiring a return.
- Change of mind: For change-of-mind returns (you no longer want the item, ordered the wrong size or color, and the item is not faulty), you pay the cost of shipping the item back. The original shipping charge is not refunded for change-of-mind returns.
Refunds
Every refund is processed through Airwallex back to your original payment method: your card, the card behind your Apple Pay or Google Pay wallet, or your Klarna or Afterpay plan (which reduces or cancels your remaining installments under that provider’s terms). Your bank may take a few extra business days to show the credit.
- Items sold by Nest Commons: refunded by Nosh2Go LLC to your original payment method within 7 business days after the return is received or the claim is approved.
- Items sold by an independent seller: your payment went to that seller, so the refund is issued by the seller to the same payment method within 7 business days after the return is received or the claim is approved. Nest Commons tracks every refund. If the seller does not refund within 48 hours of our request, Nest Commons refunds you directly under the Buyer Protection Guarantee.
Your bank or card issuer may take a few extra days to show the refund on your statement.
Non-returnable items
- Personalized or custom-made items (unless defective).
- Gift cards.
- Personal care items once opened, for hygiene reasons.
Disputes
If you disagree with a decision, see our Dispute Resolution process.
Contact
Nosh2Go LLC, 1500 N Grant St, Ste N, Denver, CO 80203, United States — [email protected] — +1 (302) 556-2545